|Reason for Complaint||Customer Service |
|Complaint Rating||10(in a scale of 1 to 10)|
|Name of the Company Employee||Top-N-Town Computers |
Fade up with the customer care
The Senior Manager (Customer Care)
I bought my brand new Nokia phone (N-73) on 25th Dec 2007. It has a one year warranty. Within two months of use, it got Restart when calling and hang up. I submitted it to the Nokia Care Centre at Meerut (Tudor Airlink Systems) four times which job sheet no. is ..
036343506/080307/24 (2 times on this job sheet number) (Recived evry time after one week)
036343506/080421/90 (Recived after ten days )
036343506/080503/106 (Recived after three days and again submitted on this jobsheet number) till date it not repair and now Tudor Airlink Systems saying this set is tampered.
its shocked me that how it is tampered, why company not syaing me before company takin this set 4-5 time.
Company saying that we sholdering the camera on/off switch and phone panel screw is open.
i ask the care center exucative when company take this set 4-5 time and open set and reapir than set tampered.
Dear Sir I am requesting you to kinddly look into the matter & update me the status at the earliest as per your Name & Customer Driven approach.
|Solution of your complaint||I think company replace my handset, and give me new set |
|Action||I regret to say that my faith on this brand has been faded away and i will now be forced to go to consumer court. |