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Complaint Details
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Voltas Ltd.

Posted byvivek airen 
Organization / Product Details
Organization Name
Voltas Ltd.
Organization e-Mail 
Product/Service Description1.5 Ton Window AC - Voltas vertis premium purchased from Vikrant Electronics showroom, Gurgaon
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company Employee 
Complaint Details

I purchased Voltas 1.5 ton Window AC from Vikrant Electronics Showroom, Gurgaon. The AC had some problems since beginning. I called the dealer several times but he did not enetrtain. I called the Custome care of Voltas Ltd. and they said that the complaint can be lodged only with the dealer. I called the dealer again and again but he did not give any response. Finally the summer season was off and I decided to go with the AC as it is. Now suddenly the AC stopped working and I called the dealer again. He send one person who was not able to solve the problem he said that he would come again and replace the defaulted part, but he did not turn up. I called the dealer again and again but he gave no positive response. I wasted my precious time on following up with the dealer but no results! 

Solution of your complaintThe equipment should be changed immediately and the COMPANY SHOULD THINK OF ABOUT VERY POOR STANDARD THE AFTER SALES SERVICES AND THE RESPONSE OF DEALERS. 
ActionIf the problem is not resolved within three days I will file the case with Consumer Forum asking for a compensation for the equipment, and the mental harrasment i have suffered. 
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