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Complaint Details

Jet Lite

Posted bySubaida Ishaque 
Organization / Product Details
Organization Name
Jet Lite
Product/Service Description
Warranty Status
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company Employee 
Complaint Details

Sub: Petition for loss caused by mismanagement

We had visited Delhi for the National conference of panchayath
presidents from April 22 to 24 th. We had booked return tickets back
to Coimbatore on 25th April on JetLite Flight number S2 231
at 7:10 AM . Our seat numbers are 27A, 27B and 27C. We arrived
at the airport at 6:00 AM We had taken boarding when we arrived.
Our boarding numbers are 84, 85 and 86. At 6:00 AM we enquired about
boarding the flight at the Jetlite enquiry office. So they said
that there was still enough time to report at the check in . Again at
6:30 the same thing was said by the customer care at the check in .
At 6:55 AMour names were announced from the flight . When we rushed to
the check in by 6:57 AM and the people at the check in took our
tickets by force and wrote reporting time 6:58 AM on it . All this
seemed to be too much for a coincidence but seemed like an elaborate
deception. The people at the office called up the pilot or some one
then told us that it was not possible to do anything about it. Then
we spoke to the duty manager at the airport . He told it was our
mistake and asked us to buy new tickets for the flight at 12:30 PM,
Flight number S2 255 . From what we think it seems they resold the
ticket for a higher price.
This whole incident was a mental strain for us and it also lead
to the loss of 30060 Rs as the flight at 12:30 costed us by 10020
each. We would like to know what caused such a mishap and also would
like to be refunded for our loss, waste of time and mental strain.

With Regards

Mrs.Subaida Ishaque
(Mob:- 09447096757)
Mr. V. Ahmed Kunhi
Mr. P.V . Ramakrishnan

Solution of your complaint 
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