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Complaint Details
Pending

Bosch

Posted byKathi Garnett 
Organization / Product Details
Organization Name
Bosch
Organization e-Mail 
Product/Service DescriptionBosch dishwasher, model SHU 5300
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintPerformance 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company Employee 
Complaint Details

We have a Bosch dishwasher, model SHU 5300, that has stopped working. After a brief online search, it is apparent that there is a defect in the circuit board of this particular model. Many consumers have had problems with it and many have posted complaints.
The dishwasher is only three years old. Bosch will cover the cost of a new circuit board, but will not pay for the labor. The Bosch repair people want to charge us $100 to enter our house and look at the dishwasher. The labor would be above and beyond that minimum amount of money.
Considering this is a problem that has been reported by MANY owners of this same model, one would assume a company such as Bosch would stand behind the product and offer to cover the expense of the repair. (Honestly, one would assume Bosch would have issued a recall and fixed all of these defective machines before allowing so many customers to be unhappy.)
I am extremely dissatisfied with the dishwasher, but I am even more dissatisfied with the Bosch company.  

Solution of your complaintBosch could fix the dishwasher at their expense. 
ActionI will continue complaining. There is little else I can do. 
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