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Complaint Details
Pending

onida

Posted byj.raavindra 
Organization / Product Details
Organization Name
onida
Organization e-Mailravindrajampana@yahoo.com 
Product/Service Descriptiononida micro oven 20STP21W invoice no BP/0809/CA-2110
Warranty StatusNot Under Warranty.
Complaint Details
Reason for Complaint 
Complaint Rating3(in a scale of 1 to 10)
Name of the Company EmployeeTMC HYDERABAD 
Complaint Details

sir,

Recently i purchased an onida microwave oven with model 20STP21W at TMC Hyderabad, and when i opened the box at home, i came to know that there is no warranty card in
it and upon asking about it, they have asked us to collect it at the showroom. My problem is ,the booklet which was given the with oven ,showing that it is a free gift which must be given upon
purchasing a onida tv and it is clearely mentioned in it that it doesnt come under warranty as it is a free gift and it is also mentioned that warranty will be covered under paid basis.So i exactly want to know whether the company is selling these ovens like that as they have been not sold
in that scheme or else the dealer is doing such things.I have asked the dealer about the warranty and he said they will be giving warranty based on invoice that is one year.Also i have
raised the same question to the dealer and he said that the company has given to them like that and he also mentioned that as there is MRP on the box ,and there is nothing mentioned on the box as free gift , so you cant be wrong with it.But i still doubt that he has changed the box of that oven with the other one and packed it again,so please clear my doubt as soon as
possible

thanking you
 

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