|Reason for Complaint||Performance |
|Complaint Rating||10(in a scale of 1 to 10)|
|Name of the Company Employee||GEEK SQUAD (BEST BUY) |
Dell Inspiron 8600. 1MB RAM, 60 GB 7200 rmp hard drive. Error message said missing "dll" was not found when I tried to print. After a restart it would boot up to where the "welcome screen" would normally appear & then the screen would go black.
GEEK SQUAD (BEST BUY) charged $180.78; took 13 days to do nothing; FIXED NOTHING and actually gave the computer back UNREPAIRED & worse than when it went in. They retreived no data; made contact by e-mail when my computer was in for repair; did not give timely status reports (I had to initiate status contact); lost the computer at one point (& when found could not tell me the status of repairs); tried to sell me a new hard drive but could not tell me specifically what was wrong with the "bad" hard drive; E-MAILED ME THAT THE COMPUTER WAS FIXED AND READY FOR PICK UP WHEN IT WAS STILL UNREPAIRED and sent an e-mail that if I was not satisfied then I should take the computer back to GEEK SQUAD (BEST BUY) OR take it to a certified Dell repair shop.
COMP USA charged $151.54; took 10 days; retreived data; verified the hard drive was good and FIXED THE COMPUTER that Geek Squad (Best Buy) could not & did not fix. (Same computer, same hard drive & same problem.)
DONT EVEN CONSIDER GEEK SQUAD (BEST BUY) FOR REPAIRING YOUR COMPUTER! TRULY LOUSY AND UNPROFESSIONAL COMPUTER REPAIR SERVICE!!
|Solution of your complaint||Nothing. COMP USA has fixed the computer. I just want other people with computer repair problems to know that; despite a slick nationwide promotional effort, based on my computer repair experience with Geek Squad (Best Buy), they should NEVER take their computer to Geek Squad (Best Buy) for repair. |
|Action||The same that I am taking now--letting as many people who have computer repair problems as possible know where NOT to take their computers for repair. |