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Complaint Details
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Best Buy

Posted byJack Hunt 
Organization / Product Details
Organization Name
Best Buy
View all Complaints against this organization
Organization e-Mail 
Product/Service DescriptionCOMPUTER "REPAIR"
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintPerformance 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeGEEK SQUAD (BEST BUY) 
Complaint Details

Dell Inspiron 8600. 1MB RAM, 60 GB 7200 rmp hard drive. Error message said missing "dll" was not found when I tried to print. After a restart it would boot up to where the "welcome screen" would normally appear & then the screen would go black.

GEEK SQUAD (BEST BUY) charged $180.78; took 13 days to do nothing; FIXED NOTHING and actually gave the computer back UNREPAIRED & worse than when it went in. They retreived no data; made contact by e-mail when my computer was in for repair; did not give timely status reports (I had to initiate status contact); lost the computer at one point (& when found could not tell me the status of repairs); tried to sell me a new hard drive but could not tell me specifically what was wrong with the "bad" hard drive; E-MAILED ME THAT THE COMPUTER WAS FIXED AND READY FOR PICK UP WHEN IT WAS STILL UNREPAIRED and sent an e-mail that if I was not satisfied then I should take the computer back to GEEK SQUAD (BEST BUY) OR take it to a certified Dell repair shop.

COMP USA charged $151.54; took 10 days; retreived data; verified the hard drive was good and FIXED THE COMPUTER that Geek Squad (Best Buy) could not & did not fix. (Same computer, same hard drive & same problem.)

DONT EVEN CONSIDER GEEK SQUAD (BEST BUY) FOR REPAIRING YOUR COMPUTER! TRULY LOUSY AND UNPROFESSIONAL COMPUTER REPAIR SERVICE!! 

Solution of your complaintNothing. COMP USA has fixed the computer. I just want other people with computer repair problems to know that; despite a slick nationwide promotional effort, based on my computer repair experience with Geek Squad (Best Buy), they should NEVER take their computer to Geek Squad (Best Buy) for repair. 
ActionThe same that I am taking now--letting as many people who have computer repair problems as possible know where NOT to take their computers for repair. 
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