|Reason for Complaint||Reliability |
|Complaint Rating||1(in a scale of 1 to 10)|
|Name of the Company Employee||Raman, Renu, Manjeet, A. Kumar |
I inquired about the Post-connection of TATA INDICOM for the Delhi/ NCR Circle from Mr Dhermendra (9212222401) from the Head office in Delhi at the okhla at Mathura Road.
I asked for the STD services and he pursued me for nearly a week even at the odd time to take the connection (349/- rental with STD & LOCAL Free for 349/-) and after that the call charges will be Rs1/- for STD and Rs0.50/- for Local irrespective to the landline or cell or service provider as the case may be.
I agreed and he approached me on 24th May at 9:30 PM and took all the documents and Rs 500/- and gave me a carbon copy of the customer application form (no DL 01168566) and promised me to deliver the SIM on 25th ie on Sunday (Note that he said that TATA INDICOM PERSONNALS HAS TO WORK EVEN ON SUNDAYS), but the very next day i could nít get any correspondence from his side. This is not the end even on Monday on 26th May 2008 he didnít picked up any of my call and even kept his cell off for all the time during the working hours . This made me to lodge a complaint at the TATA INDICOM Customer Care and minutes after the complaints was lodged i got a call from the Chandigarh from MR Raman (no 0172-6601101), he promised me to deliver the sim within the next 24 hours, this made me to have a feel good factor. But all my happiness turned into sadness when again i got a call from the Faridabad no (0129-6557388), Mr Manjeet asked me for Rs.99/- for the new sim, promising that the rs.99/- will be adjusted in my 1st Bill and what gave me a big shock that he told me that there is no as such pal which was offered to me.The plan which i was offered was only for local free calls and there is no as such provision for the free STD calls. This was a great shock to me when he told that the Rs.500/- which i gave to Mr Dhermendra are not reflecting in the system as if i havenít made any payment.
I immediately made call to Mr Dhermendera to confirm the same and to add on to my disappointment he said ď he has to confirm itĒ .again he called me up saying that ď there are no free STD calls but only local calls for Rs349/- are freeĒ. Then he approached me at 10:00 PM in the night requesting me to take the SIM, which i denied as that was not having the plan as promised to me.
Today i again got calls from the Chandigarh office, and they promised me to look into the matter asap, but till now there are no updates. Now iím fed up with the services of TATA INDICOM presuming that if it can cause so much trouble at the start then what would be the scenario at the later stage.
I kindly request you to look into this matter and plz help me to get my Rs500/- back .
|Solution of your complaint||either refund me my Rs 500/- or provide me the connection with free local and STD calls wroth Rs349/- |
|Action||As per Telecom Consumers Protection and Redressal of
Grievances Regulations, 2007) Appeal under regulation 11 of the Telecom Consumers Protection and Rederessal of Grievances Regulations, 2007 , i can sue the TATA INDICOM. |