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Complaint Details

TVS Motors Ltd

Posted byBalakrishna 
Organization / Product Details
Organization Name
TVS Motors Ltd
View all Complaints against this organization
Product/Service DescriptionTVS, F2, Inv No-3000, (Shock absorbs)
Warranty StatusUnder Warranty.
Complaint Details
Reason for Complaint 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeePatil (Prop.) and Customer care exe. 
Complaint Details

I have approached one of the TVS authorized service center for

1. General Service,
2. Overhauling of fork and
3. Replacement of shock absorbs.

First 2 things have been taken care and for 3rd item they have asked me to approach them after 2 days. There was no use, again same excuse like come after 2 days. At last 6th day (26.06.2008) I was able to get the spare part and fitting taken care by themselves. Unfortunately spare part sold to me was too worse, worse than my actual part which is not in good condition, it was absolutely not functioning, hard and immediately I started getting body ache. I immediately went back to them with actual condition of sold goods. They said that the concerned person is on leave and you can come after 4 days or so. Every 2nd and 3rd day I have visited but there was no use. On 10th June I am able to meet concerned person. Immediately that guy said the goods are new and good. In fact your vehicle has got alignment problem. I asked him that what the connection between alignment and suspension is? (When his own person admitted that new product is not good)When my defected shock absorb can work why canít new? He argued with me, I told him if I can prove that the old shock absorber is better that new (Sold to me)? He said let us try? I am sure you are wrong? They have fixed my shock absorber and it was really better than the new. Then I asked them for replacement, they came up with new excuse like you have used this for more than 15 days and replacement is not possible. I clearly proved that I have visited your workshop for more than 8 times in 15 days. After that he said that it cannot be done by them and I need to go to TVS Company. I said itís not possible for me to travel all the way to Chennai to get help. Is that makes sense!

TVS Authorised Dealer:
Sri Venkateshwara Motors
681, Old Madras road,
K R Puram,
Bangalore Ė 36
Ph: 25617282, 25987713

Solution of your complaintEither replacement of item or refund. Note: Kindly visit your service centres often and have an audit. it will increase your Csat 
ActionNothing, you will loose 1 customer in the form of me. may be i will not recommend anybody to buy Any of TVS products. 
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