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Complaint Details

Haier Appliances (India) P. Limited

Posted bysantosh kumar rai 
Organization / Product Details
Organization Name
Haier Appliances (India) P. Limited
Product/Service Description1.5 Ton Window AC Serial no- 081300901 model hw18csv, bill no- 8845 from better deals b-1, janakpuri
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeAvneet singh 
Complaint Details

I bought a haier air condioner from Better Deals, Janak Puri on 13th June, 2008 after being suggested by a salesman (name not known). after the installation on 15th june 2008, water started dripping from all 4 corners of the unit. there was immense amount of vibration felt as we started to run the unit. there was virtually no cooling even after running the unit at 16 degrees for 7 hours continuously. as i complained about the same, there was a technician (mr sunil) from haier was sent to analyze the situation and after doing his bit he said that this air conditioner works like this only. well if an air conditioner is not meant to give you cool air then what is it meant for. he (sunil the technician) did not have the slightest of the ideas of what he was talking and i think he also lacked technical knowledge about the product. after no results, I called the customer care, lodged a complaint (complaint no. 9991225892, ms lalita) at 4pm on 22 june 2008. please do the needful. 

Solution of your complaintThey should change the air conditioner unit for a better working one , An Airconditioner that actually cools.  
Actionnever opt or suggest anyone haier for anything and would wish they leave india instead of them torturing the indians with their lousy products. 
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