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Complaint Details
Pending

NOKIA

Posted byNAVIN JAIN 
Organization / Product Details
Organization Name
NOKIA
View all Complaints against this organization
Organization e-Mail 
Product/Service DescriptionNOKIA N70
Warranty StatusNot Under Warranty.
Complaint Details
Reason for Complaint 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeMANISH KESHAN, NOKIA CARE, DIBRUGARH, ASSAM 
Complaint Details

I was upgrading my software of Nokia N70 on 27.5.08 . However as the battery was not fully charged my set switched off and did not thereafter did not turn on. So i gave the mobile to Nokia Care at Dibrugarh, Assam, they after examining it told me that the software needs to be re loaded and it will cost your Rs. 280/-. I said ok and they told me to collect the set the next day. I went next day to Nokia Care , they told me that they could not reload the softwares so the set will be sent to Nokia Care at Guwahati and the expense will be in between Rs. 1500- Rs. 2000 as the Flash memory is not working. I said ok .They also told me that the set will come back from guwahati within 15 days. After 15 days i enquired they told me that mobile set has not yet come. They told me to enquire after a week. I again went after a week and they told me the same thing that the set has not yet come. Then they told me that the set will come by 21.6.08. So i again went on 21.6.08 but same answer i got. Now they told to come on 24.6.08, so today as well i went but to my surprise i got the same answer. Again i called the Nokia Care Manager in Dibrugarh about the set and he told me that the set cannot be repaired as the Power IC had a short circuit. I told him when i had first given you the set for repairs, you had examined it properly and told me that its a minor problem and after software re loading the problem will be solved and the set will be ready by next day. Thereafter on the next day you told me that the flash memory is not working and the expense will come to around Rs. 2000/- . Even then i told you to repair it. Now today you are tellling me that the Power IC had a short Circuit and the set cannot be repaired anymore. I told him what is all these, my nokia n70 had a simple software problem as the battery went off while uploading the software and there was no hardware problem at all, which you too had examined while accepting the set for repairs. You people have mis handled my set and now you are saying that it cannot be repaired. So I want you to repair my set free of cost as it did not have any hardware problem. 

Solution of your complaintSOLUTION WOULD BE TO REPAIR MY SET FREE OF COST AS MY SET DID NOT HAVE ANY HARDWARE PROBLEM 
ActionI WILL GOTO CONSUMER COURT 
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