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Complaint Details


Posted byArlene Goulart 
Organization / Product Details
Organization Name
Organization e-Mailat& 
Product/Service Descriptioninternet and phone service
Warranty Status
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeGypsy 
Complaint Details

I called att&t on the 16th of June to let them know that my electronic banking service made a mistake and sent the wrong payment to them! It was a large amount of money that needed to go somewhere elese. It only takes my bank two days to complete an electronic funds transfer! It is imposible to talk to a person who can address the problem. There are only operators who log in the phone conversation. It is now the 25th of June and when I called today the jerk on the other end said it could take 3-4 weeks to get my money back. Every day I called I got a different answer. One person was nice and tried her best to get to the bottom...the last thing she said was that she would have a supervisor call me. I asked her if I dont here from a supervisor what should I do? She said email her personally and she would get back to me. Well I emailed her and still no response. This is not the 1st problem I have had with at&t...when I first signed up for internet service my bill was incorrect for 3 or 4 months. I had to call every time I got a bill to straighten out what it was I had ordered! Just so everyone knows at&t sucks! Oh yeah I also had trouble with their to go cards for my cell phone...they cheat you out of your minutes. If you have or are thinking of using at&t just know you will be spending allot of time waiting at the end of the phone line!!!!!!!!!!!!!! 

Solution of your complaintI want my money back! 
ActionI dont even want to go there!!!!!!!!!!! 
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