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Complaint Details


Posted byVinod T 
Organization / Product Details
Organization Name
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Organization e-Mail 
Product/Service DescriptionWorld Calling Card
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeNo idea whom to contact 
Complaint Details

I purchased a Vodafone World calling card last week ( 15th of June) from Ernakulam, Kerala thinking that it would be helpful and economical for me to call my relatives at Australia. Since that day i have been making attempts to reach the Aus numbers and not able to make a single call till date. I called their customer care number 50119 once in the last week and registered the complaint about the same. They checked my pin number and the Aus calling number and after finding it OK told me that its a network problem and would get sorted out with in 24 Hrs. Thinking that the problem might have been fixed by now as more than 4 x 24 hrs passed by, i tried today at IST 6:00 AM. Once again i experience the same problem. Immedietly i tried to contact their customer care once again, i got the same message " the Vodafone music...then Welcome to Vodafone WCC customer care...all out customer care executives are busy...your call is improtant to us...please hold on our customer care executive will be in touch with you shortly...then the call automatically got disconnected"...This went on for 6 times and i decided to stop further attempts. Vodafone having boosted about their customer care through Visual medea and print medea...i had lot of hopes on their customer care.Now i have come to know its all the petty propaganda just for hype and got nothing to do with actual customer service.
Further i dont know whom to contact as my card would get expired in one month and i was not able to make any calls out of it.
Vinod T

Solution of your complaint1. To be able to make a successful call to the Australia numbers 2. If not return me back the calling card value 
ActionGo legally 
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