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Complaint Details

Maruti Udyog Ltd

Posted byRahul Gupta 
Organization / Product Details
Organization Name
Maruti Udyog Ltd
View all Complaints against this organization
Organization e-Mail 
Product/Service DescriptionSwift VDi
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintProduct Durability 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company EmployeeRana Motors, Delhi 
Complaint Details

This is to inform that I bought a Maruti Swift VDi on March 28, 2008 from Rana Motors, Delhi. And since then, both of my car keys have found a manufacturing defect. Both the keys have bent and have now formed a curve. On contacting the dealer i.e. Rana Motors about this, I was told that since these are the keys with immobiliser, I would have to purchase a new set of keys which would cost me about Rs 2,400.

Since it is a manufacturing defect with the keys, I believe I should not be held responsible for bent keys, hence, I should not be bearing any extra cost for it. And when I tried to convey the same to the dealer, I was only refused straight away and not dealt with properly.

I have tried to contact everybody I could via all the proper channels possible. I sent emails to the heirarchy of management at Maruti Udyog, made phone calls and made personal visits to the zonal office in CP, Delhi but to no response. You must understand my concern as a consumer that I should not be entitled for any manufacturing defect and hence should not be at the receiving end of losses. Kindly look into the matter at the earliest as both of my keys are in a critical condition and if it gets any worse, my car could be found stalled anywhere on road.

All the details are provided below. I would really appreciate your prompt action on this.

Thanks and kind regards,
Rahul Gupta.
Tel: 9910745464
Vehicle no.: DL9CR 6804 Maruti Swift Vdi Red
Keys Set no: 5165
Date of purchase: March 28, 2008
Dealer: Rana Motors, Delhi.


Solution of your complaintA set of new car keys must be provided to me without incurring any charges against it. 
ActionI will take every necessary action required. I will handle this issue in a proper and legal way. I will not hesitate to ask for support from Consumer Court, if the issue is not resolved soon. 
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