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travelmasti.com

Posted byAsad Abbas 
Organization / Product Details
Organization Name
travelmasti.com
Organization e-Mailmaggi@travelmasti.com , info@travelmasti.com 
Product/Service Descriptionfor honeymoon tour package for ooty-kodaikannal
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company Employeemiss maggi 
Complaint Details

----- Original Message -----
From: asad abbas
To: maggi@travelmasti.com
Cc: saghan@travelmasti.com
Sent: 01/07/2008 8:34 PM
Subject: Re :Enq No: 215067 - Ooty - Kodaikanal Package Complain.


Dear Maggi,
As per your telephonic information for ooty & kodai package for off season (3rd july to 7th july )we paid you 14372. But suddenly you called us to inform that due to peak season additional money will be charged.
we have got to know that from july till september its off season only, then how come such a communication gap or wrong information provided by you.
since the fault is from ur side we are not interested to continue the tour with you, so we are cancelling the tour and we wanted the money to be refunded immediately.
i hope you will keep up your words.
thanks.

attach-
http://www.travelmasti.com/resorts/kodai_resort.htm 02 Nights / 03
Days Honeymoon PackagePackage TypePackage CostExecutive Suite
CottageRs. 6199Package IncludesCampfire once during the stay, due to
climate. Fruit Basket in the room One full day Berjium Lake Trip. One
night wild ways Trip (exclusive car) till the Piller Rock (9:30 PM To
11:30 PM) Boating through the Kodai lake One time flower
Decoration One bottle mineral water on daily basis Milk at Night Hot
water bag at night Two Bed Tea/ Coffee; Two Break Fast, Two Evening Tea/
Coffee & Two Dinner as per Plan. Welcome
with Kodai Home Made Chocolates Accommodation in our Executive Suite
Cottage with balcony The Monarch, Ooty Weblink :
http://www.travelmasti.com/themonarch_ooty.htm 2 Nights / 3 Days
Blue Mountain PackagesPackage TypePackage CostQueens
DeluxeRs.7999Package IncludesAccommodation for a couple & two
children Up to 18 years. Bed Tea / Coffee, Breakfast and Dinner for
Two One Half day Sight seeing - Botanical Garden, Ooty Lake, and
Dodapetta peak Fresh Fruits, Aerated Water and Ooty
Chocolates. Complimentary Entry to Discotheque Movie in a Lazer Disc
Theatre Free entry to Multi Gym Free gift Children up to 18 Years
Accommodated with extra mattress free of cost 15% Discount on
Food. 15% Discount on Laundry 15% Discount on Health Club Bills.
Hope all above is in order as per your requriement. Kindly let us
know if you wish to confirm at the earliest Please feel free to get
in touch with us for any more info you may require. Looking forward
for your reply Thanks / Regards MAGGI9910379014-----



On Tue, 1 Jul 2008 14:56:37 +0530 "Maggi - Travelmasti" wrote

Dear Mrs. Abbas

Greetings of the day!

As per our telecom your booking are cancelled
& we already forward your refund details to our sinior authority &
we make full payment to you of Rs. 14372/-. Your refund is on under proces
only, I will trying for your refund made by today itself most probably
because my MD is in US as of now & we forward the details to you after
making payment in our A/c.

Thanks / Regards

MAGGI

----- Original Message -----
From:
asad abbas
To: maggi@travelmasti.com
Sent: 28/06/2008 1:47 PM
Subject: Re :Enq No: 215067 - Ooty -
Kodaikanal Package
Dear maggithanks we got the voucher.any more information
has to be send u can continue to send me on this ID.brgdsASAD
ABBASOn Sat, 28 Jun 2008 13:25:59 +0530 "Maggi -
Travelmasti" wroteDear Sir Please find the resevation
voucher as an attachment to your
mail Regards MAGGI ----- Original
Message ----- From: Maggi - Travelmasti To: asad abbas Sent:
24/06/2008 6:11 PMSubject: Enq No: 215067 - Ooty - Kodaikanal
PackageDear Mr. Asad Abbas As per your mail /
telecom we are pleased to confirm your booking. Kindly go through it
& reconfirm The Monarch, OotyCheck-In
Date : 03 July
2008Check-Out Date : 05 July
2008No of Nights
: 03 Nights / 04 Days PackageRoom
Type
: 01 Queen RoomPackage
Cost : Rs.
7999 Package Includes:Accommodation for a couple &
two children Up to 18 years. Bed Tea / Coffee, Breakfast and Dinner for
Two One Half day Sight seeing - Botanical Garden, Ooty Lake, and Dodapetta
peak Fresh Fruits, Aerated Water and Ooty Chocolates. Complimentary
Entry to Discotheque Movie in a Lazer Disc Theatre Free entry to Multi
Gym Free gift Children up to 18 Years Accommodated with extra mattress
free of cost Indoor games, shuttle, Table Tennis, Carrom. Kids Corner,
Billiards, Pool Table at very Nominal Charges. Breakfast & Dinner Rs.
300/- per child. per day. 15% Discount on Food. 15% Discount on
Laundry. 15% Discount on Health Club Bills. Check out time : 12.00
Noon Kodai Resorts, KodaikanalCheck-In
Date : 05 July
2008Check-Out Date : 07 July
2008No of Nights
: 02 Nights / 03 Days PackageRoom
Type
: 01 Executive Suite CottagePackage
Cost : Rs.
6199 Package
IncludesCampfire once during the stay, due to
climate. Fruit Basket in the room One full
day Berjium Lake Trip. One night wild ways Trip (exclusive
car) till the Piller Rock (9:30 PM To 11:30 PM)
Boating through the Kodai lake One time flower
Decoration One bottle mineral water on daily basis
Milk at Night Hot water bag at night
Two Bed Tea/ Coffee; Two Break Fast, Two Evening Tea/ Coffee
& Two Dinner as per Plan. Welcome with Kodai
Home Made Chocolates Accommodation in our Executive Suite Cottage
with balcony All Applicable Taxes Check In / Out time
: 10:00 AM Total Payable AmountRs.7999 + Rs. 6199 = Rs.
14198 + 175 (1.23% Service Taxe) = Rs. 14372/- Inclusive of all
taxes HDFC Payment Gateway
 

Solution of your complainttake action ,refund immediatly 
Actionwe will go to consumer coart ,and sending a letter to parliament. 
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