Mrs V. Umabarathi,
20/ 4 Kalaimagal nagar,
2 nd cross street ,
Chennai 600 032
The Tata motors
Dear sir ,
We had purchased a TATA SUMO VICTA EX
Vehicle Regn No: TN09AX5004
Chasis no : 446255DRZ915388
Engine No : 483DL56DRZ707124
At Concorde Motors ( india ) Limited # 39 , Velachery road , Guindy, Chennai- 32 on 28.5.2008 . From the day 1 on driving we experienced that the vehicle had no pick up above 40 kms speed then when we put off the A/C only then it gave 60 kms speed that too we had to Press the accelarator very hard & the vehicl had more noise than it usually should have so we gave the vehicle for service at concorde motors At # 79-80-81( SP) Ambattur Industrial Estate , Ambattur , Chennai 58
They told us they had serviced it but there was no change in the problem
Like this they made us roam about to their service centre for about three times but there was not an inch of development in the pick up of the vehicle The worst thing was last time
When my husband went for the test drive after service, though the concerned person could understand the problem he pretends as if this model vehicle gives only this result & more keen to convince us rather than set right the problem and moreover he asks us to drive for 5000 Kms & then come for servicing so that they could set right the problem With this problem to drive for 5000 kms is impossible it may be possible only if we tie two oxen to pull the vehicle like a bullock cart .
This harrassment has led us to a serious mental torture & since we are making rounds to & fro the service centres we are incurring losses in our business .
So please replace the fuel injection pump or if you say there is no problem with the pump then replace my vehicle with a new ones
For all these problems I cannot go further from pillar to post nor can I threaten you that I am going to complain to the newspapers or to TVs if you find my complaint is genuine please take necessary steps to rectify it or else Iíll hand over the Vehicle to you
Have a ride at my cost !