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Maruti Udyog Ltd

Posted byM.Venkatesh 
Organization / Product Details
Organization Name
Maruti Udyog Ltd
View all Complaints against this organization
Organization e-Mail 
Product/Service DescriptionMaruti Suzuki WAGON R Lxi
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintProduct Durability 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeMr.Perumal 
Complaint Details

Hi,

This is to bring to your notice that my WAGON R Lxi has been screwed up by your technicians due to sheer negligence. When I took delivery of my car after 2nd service at your Somajiguda showroom, there was a big vibration and drop in pickup. I came back immediately from half way and complained the same to Mr Mahesh and he deputed one of the technicians to look into the problem. I was told that there was some water which went into the engine and said the engine was dropping. He said it would take one hour and I waited in your workshop till it was done.

Surprisingly I saw carbon formation on my silencer and was wondering as to why this was happening. I immediately took my Vehicle to your Nampally service centre where the works Manager Mr. Perumal attended to it. On checking there was not even a single drop of engine oil in the engine and Mr.Perumal also told me that one of the injectors was not working.There was overheating of the engine. I have consulted certain experts and they said that the engine is screwed up. My car is still in your Nampally showroom. When I tried enquiring the status of my vehicle, Mr.Perumal came on line and said that it would take 4 to 5 days for repair without actually telling me the problem.

My vehicle has just done 7000 kms and I am not going to compromise on the screwed up engine.

My Car Regd No: AP 13 M 4430
Name of the owner: M.Venkatesh
Mobile:9989099443

I want someone to call me up immediately on seeing this message and also want a reply to my mail. I am not going to take delivery of my Vehicle till I am given an explanation.

 

Solution of your complaint Replace with a new car  
ActionFile a case with Consumer Forum with copies to JD POWER consumer redressal cell , Maruti Suzuki head quarters if I am not given a proper look into this case. 
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