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Complaint Details
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samsung

Posted byRAVI SETHIA 
Organization / Product Details
Organization Name
samsung
Organization e-Mailsupport.india@samsung.com 
Product/Service Descriptionsamsung AC/A132PZBPA00240T/AS18XBXTL
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating8(in a scale of 1 to 10)
Name of the Company Employeehelpline 
Complaint Details

no email address is posted on website to complain. when put up the complaint on the website error message occurs saying " try some another time".


BP Number: 8406548121

Dear Sir / Madam,

My name is Ravi Sethia. My Mobile No. is 9909949593.
My complaint number is 8406548121

7 Months before I bought Samsung Split AC (AS18XB - 1.5 TON), LCD T.V, and Samsung OVEN.

We bought because we thought we will be given better service.

Last from 1 month, I am just complaining on the helpline and there is no response from your side.

If in summer I am not able to use the AC there is no use of getting the same.

This will create a bad mouth publicity of your product and service.

I have been given so many times the complaint number but the problem in the AC is not taken care off.

The Engineer visited in the starting but was unable to trace the problem.

After two to three visit, he replied ther is some installation problem which again he was not sure.

We dont even get confirmation call from your side whether the problem has been resolved or not.

I have very bad experienced with buying the SAMSUNG Products,

I am still having the problem continued.

Can I expect the problem to be resolved.

I am writing this letter so that I can have confirmation from my side that I have written about the problem to the company before taking any further step.

I am still expecting response from your side.

would request if you would like to clear anything from my side please contact me at my Mobile @ 9909949593 and not at my residence number.

Regards,
Ravi Sethia
9909949593
my registered products
Product Code Sequence Number Model Name Serial Number Purchase Date
ACN
0000000001 AST18YJWDA/XTL A067PZBLB01096E 20061215
ACN
0000000002 AS18XBXTL A132PZBPA00240T 20071115
REF
0000000003 RT41MASM1/XTL 22134DAP400355V 20070527

 

Solution of your complaintRepairing the probelm and giving solution or changing the AC. 
Actionwill give a thought as of now not given a thought. 
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