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Complaint Details
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SONY ERICSSON

Posted byVIKRAM GUPTA 
Organization / Product Details
Organization Name
SONY ERICSSON
Organization e-Mailvikramhari_gupta@rediffmail.com 
Product/Service Descriptionsony ericsson,P1i
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeMrs preeti(receptionist) 
Complaint Details

i have submitted my mobile P1i at salora international ltd(d-13/4,okhla ind. area,ph-2,new delhi) on 2008-07-08(year-day-month)at 4:16pm and the complaint id is SES08BR221384 against scroller n network problem,they asked to pick it after 2 days which was of no use,they said chips are on the way from chennai so within next 5 days u will get ur phone,i sent my person after 8 days and again of no use.Mrs. PREETI says their boss can only tell about the exact cause of such delay and their boss(Mrs. sharma) never comes on phone and never portray the real picture.So i really dont know why sony ericsson gives repairing centers to such irresponsible people out there to rob normal peoples` pocket,bcoz one cant dump the mobile worth Rs.22,700/-.i dont know why these people doesnot value the customers value and keep harassing people
i also called cust.care on 011-39011111 on 17 july and they gave the complaint no:-SE612-11328 and they assured that i will receive a call within 24 hours and also they gave me the no of Mr. RAMVIR SINGH(9910398034)as the concerned person working at salora international ltd,but this guy never picks up the phone 

Solution of your complaintthey should repair the set within the acclaimed date or else they should provide an alternate handset if it is going to take so much of time.they should atleast clear the picture,bcoz nobody is going to waste 23000 rupees worth set 
Actioni will move to consumer court and i will even spend lakhs of rupees against my claim and impose heavy fines on them to be compensated for such harrasment and nuisance  
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