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Complaint Details

Citi Financial

Posted byCheryl Chapman 
Organization / Product Details
Organization Name
Citi Financial
Organization e-Mail 
Product/Service DescriptionCiti Financial
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeCiti Financial Koramangala  
Complaint Details

I, Cheryl Chapman, had taken a loan for Rs 50,000 from Citi Financial on being promised that my ineterest rate will be 19% and My Monthly EMI Rs 2250 per month through ECS (Citibank) for two years only.

Four months ago When I visited the Koramangala branch the lady at the counter on checking my details said that my APR was 29.9% instead of 19% and that the loan was not for 2 years but 3 for Yrs On asking her for my loan payment form, she asked me to pay Rs.245 and send a mail to the head office for the same. I agreed ..after which I stated that they have cheated me as the APR and term was supposed to be 19% and 2 years respectively.She denied and stated that they had my signature proof on the 29.99% document which was not disclosed to me on 4 of the occasions that I confirmed my APR from Mr.Sridhar/Shashidhar (the loan agent who collected my documents & tortured my life for my signatures) and nor did the Manager approving the loan disclose the same to me....

I was not in town for theh last 2.5 months, and Citibank (my salary account , ECS account) had closed my account for which I am yet to check the reason.Hence payments have not been made for the last two months.

I state that I have been cheated & misled by both the Citifinacial manager and the representatives taht I have deal with... I do not wish to pay the amount that I would never have taken if only I had known then..For the records my payments have almost been made on time assuming I never had this problem......

I, hence request the people incharge to look into the same and help me as I have already started receiving threathings & warnings by Mr.rames (collection officer) at my residence...and he has ill treated my family members as well...!! if this is not taken very
seriously i would have to launch a complaint against collection officer for harrasing me
and my family ..........................
Is any one there to look into this issue

Please help!!


Cheryl Chapman


Solution of your complaintAs they have been cheating me for a year i would not like to pay them any ammount  
Actioncustomers are helpless i would definately move to consumer court if there is no response  
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