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Complaint Details
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Samsung

Posted bybsr anjaneyulu 
Organization / Product Details
Organization Name
Samsung
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Organization e-Mail 
Product/Service Descriptioncolor TV model - CS25M21MAExxtl, main PCB replacement required, money deposited with service center, visakhapatnam, on 18/07/2008 , noreply , no replacementafter 5 days. dont know if the board is available or not
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating5(in a scale of 1 to 10)
Name of the Company Employeeinnovative electronics, visakhapatnam 
Complaint Details

color Tv 25M21MA is damaged due to power surge - as told by the samsung tech person - a replacement is required.
i deposited advance of rs. 4000/- on 18/07/2008 even after 5 days it could not be replaced though i am staying at distance of one Km from the service centre
no samsung people are available for complaint/ redrassel
i am frustrated with the after sales service - only a slogan? 

Solution of your complaintprovide a suitable PCB for my Tv only purchased in 2006 
Actionnever go for samsung products 
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