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Complaint Details
Pending

MAHADISCOM

Posted bySuneel karve 
Organization / Product Details
Organization Name
MAHADISCOM
Organization e-Mailcpro@mahadiscom.in 
Product/Service DescriptionFacility of On-line Payment
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating5(in a scale of 1 to 10)
Name of the Company Employee 
Complaint Details

I had successfully made on-line payment of my last electricity bill after duely registering on website http://www.mahadiscom.in/.

However, though i have received hard copy of bill dated 08/07/08 for the period 17/05/08 to 19/06/08, i am unable to make on-line payment of same as the same till this moment is not being displayed on Web.

When i hit the concerned button of Menu( View and Pay Current Bill i.e. http://billing.mahadiscom.in/billinfo.php ) what is being displayed is the old bill which i have already paid on online basis, as stated at para 1 above.

My Consumer No. is 021660459852 and Meter No. is 9001881108.

One would kindly appreciate that allowing cobwebs on website not only discourages the customer from making on-line payment but results monetary loss to him because of not being able to make payment before the specified date which allows discount of Rs.10.

I am further pained to record that a POSTMASTER software installed on the WEBSITE of MAHADISCOM does not allow the emails sent to various authorities( ie cpro@mahadiscom.in ; eddist1@mahadiscom.in ; OSDtoMD@mahadiscom.in , etc.)
to reach the right destination and that inspite of "on line" "feedback" on the above WEBSITE there is no response.
Suneel Karve
(Badlapur, Dist Thane, Pin 421503)

 

Solution of your complaint1. I SHOULD BE ABLE TO MAKE THE ONLINE PAYMENT AS EARLY AS POSSIBLE. 2. THE POSTMASTER SOFTWARE INSTALLED AT MAHADISCOM WEBSITE SHOULD GIVE REASONS AS TO WHY THE EMAILS CAN NOT BE SENT TO THE VARIOUS AUTHORITIES. 3. THE FEEDBACK GIVEN ON WEBSITE SHOULD BE REPLIED TO IN 24 HOURS. 
Action i WILL PERSUE THE MATTER WITH VARIOUS FORUMS AND AUTHORITIES AND IF NECESSARY TAKE UP THE MATTER WITH MERC. 
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