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Indiaplaza.in

Posted byJagdish Chander 
Organization / Product Details
Organization Name
Indiaplaza.in
Organization e-Mailcustomerservice@Indiaplaza.in 
Product/Service DescriptionDelivery of ordered item -Sony CD Receiver - CDX-GT470U
Warranty Status
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating9(in a scale of 1 to 10)
Name of the Company EmployeeNirmal from customer care  
Complaint Details

Indiaplaza.in is a online shopping website. I had ordered for a car audio system (model SONY CDX GT470U) worth 5600rs. This order was made on 29th June 2008. I received the package on 1st July 2008. However, they had sent a wrong product. They had sent model SONY GT 270S instead of the one I had ordered for (see above). This is a lower end model costing much less than what I had paid for. I immediately stopped unpacking and informed customer service that there has been a mistake and asked them to take this back and send me the right product. They took a week to collect the product and now it has been one full month since I made the original order. Still I am fighting with customer service to get my order fulfilled. Whenever I contact, they keep saying that the replacement order has been placed and that it will reach soon. They have charged the credit card and not refunding the money / canceling the order. I am left waiting helplessly for my order to arrive.  

Solution of your complaintItem should be delivered immediately and I should receive a compensation of one thousand rupees for every single day of delay in shipment. For one full month, I have been made to suffer doubts of when, if not whether, I will get my car audio system.  
ActionFile a case in consumer court. 
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