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Complaint Details

Reliance Money

Posted byramakrishna 
Organization / Product Details
Organization Name
Reliance Money
Product/Service DescriptionReliance Money Net Trading Software Portal
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeCustomer care representative at phone no.08039886000 
Complaint Details

I am a reliance money on line trading user and I am suffering financial loss of Rs.2500/- which has been debited my ledger by reliance money net trading software and even though the complaint has been registered more than 10 days back they are neither resolving the issue nor refunding the money debited from my ledger account. The software works like this. They are having a link for limit card. On accessing the limit card, the user is not given any proper guidance on the portal and when the user submits selecting the limit card his ledger is debited with selected amount without even asking for confirmation from the user which is highly unjustified. It is surprising that it takes less than a second for debiting my ledger and for refunding the debited amount there is no time limit at all. It is astonishing that a company with such a reputation harasses common man financially to such an extent. In spite of repeated reminders over phone and email, the customer care executive simply goes on saying that their technical team is working on it and the problem will be resolved. They are not even having courtesy to write one line reply for my email also about confirmation for refunding the amount debited from my ledger. I am really disappointed with the reliance money service and suffering financially too.

Solution of your complaintImmediate refund of money debited into the ledger and plug the loop holes in their net trading software 
ActionI do not know whom to complaint higher ups but probably I think the issued to be raised either with Stock Exchange regulator SEBI or consumer court. 
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