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Complaint Details

Loraine S. Carnes or James Carnes

Posted byLoraine S. Carnes 
Organization / Product Details
Organization Name
Loraine S. Carnes or James Carnes
Organization e-Mailjcarnes3333 
Product/Service Description
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeScott Bozzi or Jean Marc Desamours 
Complaint Details

On 2/16/06 My husband & I rented a car from Enterprise Clearwater,FL(Magnesi 2006 PT Cruiser Unit # FL6W46 Lisc #Q538VN) at 10:42AM and drove it to your Ft Meyer airport location at 2:30 PM the same day. My brother picked us up from Enterprise where we put our luggage and golf bags into his car. When we unloaded our luggage and golf bags at his home (1hr away) we discovered that we had left our golf shoes (brand new pair of mens Foot Joys, and a yr old pair of womens Knights) in the rental car we called Enterprise in Clearwater (Talking to TJ who is a real asset to your Co) he advised us to call the Ft Meyer location (239-561-2227) & asked to talk to their Gen Mgr Mr Scott Bozzi or Mr JeanMarc Desamours which we did and was told someone would get back with us, and never did!!!! We are back in Mich now, and I made a 5th call to the Ft Meyer location asking to speak to Mr Bozzi or Mr Desamours, & still have not had the courtesy of a reply. We both know someone in the Ft Meyer location has taken the golf shoes, & we will never get them returned, but the way this was handled on Enterprises side is very poor business. we will never rent a car from this Co again, nor will my friends or anyone I can tell about the treatment given by Enterprise... Thank you for listening.. Loraine S. Carnes.... 

Solution of your complaintReturn golf shoes.... 
ActionTell everyone how Enterprise treats their customers..... 
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