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Complaint Details
Pending

AIRTEL

Posted byShobhit Sharma 
Organization / Product Details
Organization Name
AIRTEL
View all Complaints against this organization
Organization e-Mail 
Product/Service DescriptionAirtel Prepaid SIM
Warranty StatusDo not know.
Complaint Details
Reason for Complaint 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company Employee 
Complaint Details

Dear sir,

This is the complaint regarding the prepaid SIM card.

I purchased the prepaid SIM card (number 9740295620) on 24 July08. I
recharged the voucher 34 Rs and then 230 Rs.

My total balance was 378 Rs on 28July.

On 28 July evening it stopped working showing ?Invalid SIM?. I enquired
and came to know that this number was allotted to some other
person somehow.

The Customer Care suggested me to get duplicated SIM. When I purchased the duplicate SIM(same number), it did activate but my whole balance was gone. I enquired
again in customer care, they said that your balance was used on the day (This day my SIM was inactive!!!!!)

I tried Customer Care. They asked me to provide all details. I provided on 5 Aug 08 but after that I did not get any response or any resolution. I have been writing lots of mails but no response.


Please help me resolving my issue.


The SIM card detail:
Name: Vandana Sharma (my wife s name)

Number : 9740295620
 

Solution of your complaintMy original recharge amount should be restored as it was during the time of inactivation. 
ActionApplication in Consumer forum. 
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