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Complaint Details

Posted bygaurav kundalia 
Organization / Product Details
Organization Name
Organization e-Mail 
Product/Service Descriptionmaruti suzuki swift vdi
Warranty Status
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company Employeemr. gupta (sales manager) 
Complaint Details

i am not happy with the response that i have got after booking swift vdi at PATHANKOT VEHICLEADES PVT LTD. initially i was told to get the D.D made in favour of the CANTEEN STORES DEPARTMENT (CSD) pathankot. when i had despatched my application for the loan i was told to change it and get it made in favour of PATHANKOT VEHICLEADES PVT LTD payable at hdfc pathanot. as per the rules the D.D is to be made in the favour of CSD if the purchase is being done through the CSD and not in favour of the dealer. this caused a great trouble to me. i have booked the vehicle on 13 jul. i was asked to make the full payment for booking the vehicle. i have paid the full amount to the dealer. it has been 37 days now and i havent yet got any information about my vehicle inspite of the repeatetive calls made by me. there has been no effort made by the dealer to contact me and solve my querries. who is going to get the interest of the amount of approx 5lakhs that is in the bank of the dealer since 40 days? what is the current status of my vehicle? why was the D.D made in favour of the dealer? i am under going immense tension and mental fatigue. being a defence officer i have high demands to meet this problem is not letting me concetrate on my profession. please intervene and do the need full.  

Solution of your complaint 
Actionwill have to take up the case to the consumer court 
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