|Reason for Complaint||Customer Service |
|Complaint Rating||9(in a scale of 1 to 10)|
|Name of the Company Employee||Samir / Imran / Raghu |
I took Airtel connection (Mobile # 9900383450) as a prepaid connection an around 2 years back then executive from your company contacted me and convinced me to convert my connection to post paid and I switched to post paid two months back.
On 13th Aug I called there customer care and enquired why my bill is coming so high and I got the information that internet and mobile office is activated in my cell. then I asked them to cancel these services after say 1 hour from that time my mobile stopped working. Next day when again I contacted there customer care some lady by name savita told that my sim card is damaged and I need to go to nearest Airtel outlet and take a new sim and the same will be activated in 20 minutes (first of all I donít know how sim card is getting damaged when mobile is kept on table) Same day around 12:00 Noon I went to airtel outlet in mahadevpura and collected the new sim there they told it will be activated in 2 hours I was waiting till 8.00 PM It was not done then again I called up and spoke to Imran some floor manager he told he will call me back on alternate number and he called up around 8:15 and told the same will be done in an hours time. But the same was not done till 10:00 when I tried from my alternate number it was going to prepaid section and they were not able to transfer the call to post paid section and I was not having any other number, as I was not left with any choice again night I went out and called up then I spoke to Samir this fellow told that it will be done in 1 hour and he will call me back by 11:00PM same night and will confirm till date we are waiting for his call this is the attitude and customer centricity airtels so called floor supervisor is having then you can what you can expect from executives.
Again next day when I called up there customer care I spoke to Guru and as per him there is a sim card number mismatch and again I have to go and collect new sim for which I told I will not come you people come and deliver but he is telling thatís not possible. Can you please tell why for your mistake I have go through this mental trauma and agony as I was on leave only the only contact mode was my phone but thanks to airtel it was not working and whoever in call center was picking the call was telling there version of story. Pissed of from there service I took new connection from other service provider.
|Solution of your complaint||I need compensation for mental trauma and agony which i faced because of airtels fault. |
|Action||Further course of action i will decide |