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Complaint Details
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Samsung

Posted byNaresh Wadhwa 
Organization / Product Details
Organization Name
Samsung
Organization e-Mail 
Product/Service DescriptionSamsung C170 Mobile phone
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating9(in a scale of 1 to 10)
Name of the Company EmployeeDinesh Dawar Ph. 9891671157 
Complaint Details

I purchased a Samsung C170 mobile in May 08. The mobile stopped working in July 08 as it was not taking charge. The Service centre takes more than 15 days to fix the problem. So people should think twice before buying a Samsung Mobile. After 20 days the company says that it would take 10 days more. Work Order No. is 7260 dated 30-07-08 at Samsung Perfect Care Services at Faridabad. 

Solution of your complaintThe company should repair mobile phones in 3-4 days and not take 15-30 days, I found many people at the service center with similar problems 
ActionStop buying Samsung products, and warn other people about it. 
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