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Standard Chartered Bank

Posted byNirupam Roy 
Organization / Product Details
Organization Name
Standard Chartered Bank
Organization e-Mailnirupamr_ess@yahoo.com 
Product/Service DescriptionUnexpected harassment Standard Chartered Manhattan Credit Card bill
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company Employee 
Complaint Details

I am Nirupam Roy, credit card no. xxxx xxxx xxxx xxxx, had received the e-statement of Manhattan credit card for the month of August 2008 and surprised to see the bill amount Rs. 2499.95 (BHARTI CELLULAR LTD KOLKATA).

I had contacted with MANHATTAN card department (helpme@manhattan.co.in) regarding this matter. They sent me dispute declaration form and told me that send us the scanned dispute form duly filled, signed & clear copy of the front & back of the card along with this form to our email id.

I donít know the transaction date, Merchant name(knew through the e-statement of Manhattan credit card), reference number, so how will I fillup the dispute declaration form? I did not purchase anything last 2/3 months through this credit card and the credit card store in my personal file at all times. Who will bear the miscellaneous expenses (print, scan, internet & valuable times) for the unexpected harassment bill that was not my fault?

I requested to the bank, please send me the copy of Merchantís bill on which basis you debited the amount from my credit card but they did not response.

Bank is bounding to me fill up the dispute declaration form as per sent their e-statement otherwise they canít do anything without the scanned copy of the duly signed Dispute
Declaration Form (DDF) and I have to pay the outstanding dues.

Should I fillup the dispute declaration form and send clear copy of the both side of the card along with this form ?

I am very much harassed by such attitude and behavior towards me by SCB staff. You are requested to look into the following matter and provide justice.


Thanx & Regards,
Nirupam Roy
 

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