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Complaint Details
Pending

Philips North America

Posted byReinante Mariveles 
Organization / Product Details
Organization Name
Philips North America
Organization e-Mailphilips_340453@philips-customercare.com 
Product/Service DescriptionPhilips, Ambilight Plasma TV 42", Invoice No. 0214 060 7861 060405 (Best Buy)
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeTracy 
Complaint Details

My TV is in the service center since December 5, 2005. My reference number in the Philips Consumer Relations is 1JWTR. They keep on telling us to wait for 20 days for back order since December. After that, we called them to follow up, but then she(Tray -Philips Consumer relations [1866-845-3578] )became so rude at us, even told us to do what we want. Nobody in the consumer relations would tell us who in the higher level in position to solve our problem. The already told us a lot of reasons, why do we need to wait, but until now our TV is still in the service center. The service center just told us, that another part would arrive April 19, 2006. WE CANT WAIT THAT LONG. WE BEEN WAITING ALREADY, SINCE CHRISTMAS, THE SUPERBOWL, NOW MY SONS BIRTHDAY. I asked for a replacement or refund, but they wont do that. I dont know wher to go now. I FEEL SO FRUSTRATED. I EVEN BEG TO THEM . TO JUST REPLACE IT OR REFUND IT, BUT STILL WONT LISTEN. Please if anybody could help me on this. Please help me. Thank you.  

Solution of your complaintA replacement for my TV or refund, since they cant fix it. 
ActionI dont know. could anybody advise me? 
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