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Complaint Details

Godrej & Boyce Mfg.

Organization / Product Details
Organization Name
Godrej & Boyce Mfg.
View all Complaints against this organization
Organization e-Mail 
Product/Service DescriptionRefrigerator/Godrej Pentacool Refrigerator,GFP280X,Invoice No.1560
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintPerformance 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company EmployeeMr.Gandhi ji (9810501991),Mr. Sumit(9810729884),Mr. Atul (9891994444) 
Complaint Details

Managing Director
Godrej & Boyce Manufacturing Co.Ltd
Plant II
Piroj Shah Nagar
Tel- 55965656

Subject: Godrej Pentacool Refrigerator replace

Dear sir,

I have the honor to state the following few lines for your kind and sympathetic consideration and favourable orders,

(A) That I purchased a Godrej Pentacool Refrigerator RF-02128-02681 GF 28 Ele on 25/5/2004 from your authorised dealer M/s Sangwan Electronics, A-3/220, Sector -17,Rohini,Delhi=110085
(B) That on the date of purchade, I really felt myself a proud owner of a pentacool Refrigerator manufactured by sucha reputed company "Godrej & Boyce Mfg. Co.Ltd, which is having a worldwide reputation for its products. Each one of my family members, relatives and friends appreciated my selection but to my bad luck, all my dreams shattered within a period of one month when the refrigerator stopped working and I felt dis-heartned.
(C) That I lodged a complaint .A part known as "PCP" was found defective and was replaced and the refrigerator again stoped working in may2008, The cooling totally stopped, as a result all the items are wasting and when do i put the ice-cream in the firzer ,i shocked its melts.
so many times exutive has been come bt result is zero this r my complaints no.(8544)(9590)(10515)(335912)(107006)(207893) i have been contact the many employees as Mr. Gandhi ji , Mr. Atul , Mr.Sumit .
they has been changed my Refrigerator. but again new Refrigerator give same problem, i m in very tansion for creating problems.
A complaint was again lodged. This time, the cooling gas was found leaked. this was refilled and the refrigerator became OK but after a month once again the refrigerator stopped working and when lodged complaint, the PCP, that was replaced nearly a month back, had again become unservicerable . Once again it was replaced nearly a month back ,had again become then the winter started after few months and having fed up with kits repeatedly going defective , I switched off the refrigerator for few days .
I was shocked once again when I switched on the refrigerator and found NOT WORKING at all.

I have now come to a cnclusion that this particular refrigerator is having a manufacturing defect and it can never work satisfactorily and hence I can no longer keep it with me and kep facing problems every day. As such ,I request your kind honour to look into the matter and either take back the product and refund the cost of the refrigerator or immediately replace with a new price , failing which, I shall be left with no option but to file a case with the DISTRICT CONSUMER FORUM for not only refund of cost but also for the monerary compensation for unnecessary mental agony, tension and the losses that I had to suffer from the date of purchases till date.

Thanking you and looking forwarde for an early decision. If my request is not acceded to within 10 days from the date of receipt of this mail, the matter would be taken up withe DISTRICT CONSUMER FORUM.

Truly yours

Cc to: The Marketing Manager
Godrej & Boyce Manufacturing Co.Ltd
Godrej Bhavan (2nd floor)
Shershah suri marg
Okhla,New Delhi -110065

M/s Sangwan Electronics

Solution of your complainti think my refrigerator will be replace as soon as possible . when will you read my mail. 
Actionwhen my problem will not solved. i will go in DISTRICT CONSUMER FORUM. my also in consumer forum. if problem not solved i will take stick action . 
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