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Complaint Details
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Reliance

Posted bySamir Yagnik 
Organization / Product Details
Organization Name
Reliance
View all Complaints against this organization
Organization e-Mailsamiryagnik@rediffmail.com 
Product/Service DescriptionInternet data card - Complaint #: 74825026
Warranty StatusNot Under Warranty.
Complaint Details
Reason for Complaint 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeSachin Thakkar 
Complaint Details

Dear Sirs,

Subject: Unsolicited & unilateral renewal of Reliance datacard services without my knowledge or consent by Reliance Communications
Reference:
CIOU Code:MURI10037
Telephone no.9322501207
Bill No. 35142020772170
Complaint #: 74825026

I had purchased a one year packaged deal from Reliance communication - Vashi Webworld about a year back but could not use it for more than last 6 months due to persistent problems.The entire amount was paid in advance and it was effectively a "Zero" monthly rental for one year which lapsed last month.

After expiry of the package. Reliance communications has unilaterally renewed the membership without my consent or knowledge.

I had made a complaint to Reliance customer care on August 28, 2008 immediately on receipt of their bill and asked them to disconnect services immediately. However, I have received a response today asking me to pay-up Rs.399.59 to effect the disconnection.

This matter requires your kind intervention to ensure for now and for future that Reliance communications or any other service provider does not continue to make it a practice to exploit consumers by unilaterally renewing memberships without even the knowledge or consent of the customer & thereafter demanding a charge for its disconnection.

I look forward to your kind intervention and resolution of the matter.

Regards

Samir Yagnik
42/802, Seawoods Estates,
NRI Complex,
Palm Beach road,
Nerul, Navi Mumbai-400706
# 9930964513  

Solution of your complaintWithdrawal of unlawful & unjust charges levied for no services sought or provided. 
ActionMove the Consumer courts 
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