Subject: Unsolicited & unilateral renewal of Reliance datacard services without my knowledge or consent by Reliance Communications
Bill No. 35142020772170
Complaint #: 74825026
I had purchased a one year packaged deal from Reliance communication - Vashi Webworld about a year back but could not use it for more than last 6 months due to persistent problems.The entire amount was paid in advance and it was effectively a "Zero" monthly rental for one year which lapsed last month.
After expiry of the package. Reliance communications has unilaterally renewed the membership without my consent or knowledge.
I had made a complaint to Reliance customer care on August 28, 2008 immediately on receipt of their bill and asked them to disconnect services immediately. However, I have received a response today asking me to pay-up Rs.399.59 to effect the disconnection.
This matter requires your kind intervention to ensure for now and for future that Reliance communications or any other service provider does not continue to make it a practice to exploit consumers by unilaterally renewing memberships without even the knowledge or consent of the customer & thereafter demanding a charge for its disconnection.
I look forward to your kind intervention and resolution of the matter.
42/802, Seawoods Estates,
Palm Beach road,
Nerul, Navi Mumbai-400706