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Complaint Details

Tata Motors Ltd

Posted byAnurag Jain 
Organization / Product Details
Organization Name
Tata Motors Ltd
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Organization e-Mail 
Product/Service DescriptionTata Sumo Grande GX 8 Seater Invoice # PreranaM-0809-00269
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintQuality 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company EmployeeKarthik - Workshop Technical Manager , Vasu - Sales Manager , Prerana Motors , Sharjahpur Rd Branch , Bangalore 
Complaint Details

I bought this car in May 2008. On the day of delivery, I noticed that driver door is not getting opened. Delivery boys accepted that lock is having problem. It needs repairing. So had to came back home. Delivery was made 2 days later. In last 4 months, car has gone to work shop twice (after first incident)... I reported Gear Box problem, Steering Problem, Mirror and AC problem etc. Gear box is replaced. Power Mirror and AC was not working that was due to ignition button. It was repaired and advised to send car to work shop for replacement. Steering is very loose, replacement of which is not available as of now.
Mr. Karthik (Workshop manager, Hour Rd, Bangalore) is nice and ready to offer quick fix but that doesn’t help to reduce my frustration. After paying close to 9 lakh , all I got is a piece of car which is full of issues. Complete interior is loose, you can take any part out with little bit of pulling. Today, few minutes back, I realized that lever to open door of driver side is broken. Now to open driver door, I have to bring the window glass down, and open using outside handle.
I really regret of buying this. I wish either this car MUST be replaced or Tata Motors should pay COMPLETE money back. .
Anurag Jain

Solution of your complaintCar is ready to go for workshop third time in 4th month. This trend may continue , until Tata findssome permanener retro-fitment for complete interior as well steering , mirror, AC controls. 
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