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Complaint Details
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KVR

Posted byRajeesh 
Organization / Product Details
Organization Name
KVR
Organization e-Mail 
Product/Service DescriptionKVR autocars
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company EmployeeSoman 
Complaint Details

Dear viewers,

I am rajeesh working in a reputed firm at perinthelmanna.

I would like to share a bad experience which i had in my life when i took a swift petrol VXI from KVR. Who even don’t know the basics of the vehicle…..

I am directly coming in to the point ,Without any document with me they offered me Dilse scheme worth 8000/- ,exchange bonus woth 10000/- ,seat cover and underbody. From the co-dealer I came to know that it is impossible to give this much discount to a customer who doesn’t have documents, at that time I thought they are trying to confuse me to get that sale, anyway it was my fait I selected KVR to purchase the vehicle….

At the time of delivery I paid the amount less by commited offer amount, then executive ask me to pay full amount and convinced me by saying that it will take some time to get the offer because they want to take approval from maruti and I made the full amount.He told that paint protection and underbody is done and seat cover is not available at that time and promised me that he will give it during the first service…

For one month(up to first service) I haven’t got any call or committed offer from KVR so I made a call to executive number but he was not responding for the call…. I went to the dealership for first service apart from regular service, back door was not able to open from inside so I told them to correct it, they checked the complaint and told that the lock was not working properly so they changed it under warrenty and still the problem was not rectified, mean while I went to showroom, saw that executive is trying to hide from me, I asked him for my offer , he haven’t give any proper reply and when I scolded he told me that he cant give the offer and ask me to make a complaint to maruti…….then I remembered the words of co- dealer executive……….

]I went back to workshop, the door problem was not rectified. when I enquired they told, only one extra lock was available with them in spares that too was damaged and promised me that they will change the lock under warrenty when next stock comes….. I took the vehicle from there and shown in another dealer workshop at perinthelmanna and told them my problem…then they just opened the back door and “released the child lock”……………………………………………

At that time I thank god for not having any engine related problem during the first service at KVR, they may replaced the engine tooooo at that time….

How they will service the vehicles even if they are not aware of child lock….

I suggest my dear friends don’t try your luck with the dealer KVR……….



 

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