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Complaint Details


Posted bytriptesh 
Organization / Product Details
Organization Name
View all Complaints against this organization
Product/Service Descriptionairtel prepaid
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeMr. Amit Bansal and other supervisor plus some juniors 
Complaint Details

dear Sir/Madam

from a long time i am being the proud customer of airtel prepaid but its all vanishing in my way as from last two months i am not at all happy with your services.
it all started when two months ago while i use to surf net on mobile through airtel live that some website called started deducting my balance and send me SMS that i am subscribed to that service but in fact i didnt even went to that site at all and even if i did i send msg to unsubscribe this service as early i came to know about this service through your customer care and i lodge a complaint against it from your side to stop it from dedeucting my balance in future your CCE assured me that it will stop within 48 hours but till now i am been suffering with this problem and i have lodge nearly 5-6 complaints and no one did work for me.
problem is that whenever i recharge my phone this service automatically renewed itself and dedeuct Rs.10/- perday itself from my account. i have contacted somay times to your customer service provuder but they not been able to solve this problem and every time promise to solve this problem soonly. i am been suffering this problem from lass two months regularly.

your customer care promises to refund my Rs.15 but eveery time they return it or i recharge, this service activate itself eventhough i am using motorola c117 which doesnt support internet service at all as its black and white phone.

please help me to solve this problem as this is becoming a headache for me.

with regards
triptesh singh

Solution of your complaintsolution is simple just look for the cause of it as i have send two three unsubscribe messages and solve it at your end because airtel has bonding with it. 
Actioni feel very frustating with this and promise to sue you in consumer court if you not solve this problem quickly, 
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