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Complaint Details
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Cingular Wireless

Posted byMelissa Parish 
Organization / Product Details
Organization Name
Cingular Wireless
Organization e-Mail 
Product/Service DescriptionCell Service (
Warranty Status
Complaint Details
Reason for Complaint 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company EmployeeMark (?) in Office of the President 
Complaint Details

We feel the company made false promises and displayed false advertising over the service quality levels. Every single day from our first day of service (09/05), we experienced constant dropped calls, call failed, network busy and numerous complaints of people receiving a busy signal when calling us. We were only able to use a fraction of the service that we needed and spent hours on end trying to get calls through and/or dealing with tech support people.

We filed constant tech support complaints, which were never resolved. We feel that in addition to the release of our contract (which they did after many, many calls), we should also receive a refund of at least 3 months of our service for the constant problems. This was substandard service at the very least.

We were also not made aware (upon signing up in 9/05) that an integration was in progress and would cause problems for approximately 2 years. We were told (recently) that every tower within a 25 mile range of us was even being worked on (but we experienced constant problems throughout the state). We were also told by a representative of the Office of the President that this is a widely reported problem and there were lots of other complaints in addition to ours so ours is not an isolated case and this is indeed a known issue within Cingular. Very unfair to not disclose to the customer yet charge full (high) fees. 

Solution of your complaintWe feel that in addition to the release of our contract (which they did after many, many calls), we should also receive a refund of at least 3 months of our service for the constant problems. This was substandard service at the very least; false advertising and deceptive practices.  
ActionSo far we have lodged simultaneous reports with the BBB, FCC, FTC and Florida State Attorney General. Legal action should be taken against this company for falsely promoting their product as "raising the bar" on service when actually it is not true at all.  
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