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Complaint Details

Videocon International

Posted byRakesh Ranjan 
Organization / Product Details
Organization Name
Videocon International
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Organization e-Mail 
Product/Service DescriptionVIDEOCON FLAT TV Model# K29V, Serial #121400845
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintFeatures 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeMr Haridas (PA to MD) and Mr A K Ahuja 
Complaint Details

Hello I am Rakesh Ranjan and I bought one VIDEOCON 29” FLAT TV Model # K29V on 16th June 2008 with Serial number as 121400845 (Clearly written on the carton that Content one 29” flat TV).

When I measured this TV (of course diagonally) it measured just 27” Then I called my Dad who is using VIDEOCON Bazooka 21” from last 12 years and it measured exactly 21” then I called my brother who is again using VIDEOCON 20” model and it also measured exact 20”.

Then I wrote an email to Videocon MD and his assistant called me and said that it cannot be and series of email was exchanged. At last he referred me to Mr. Ahuja-Delhi region and after explaining him he said that this is the case with any other brands. I said I hardly care with any other brands and if you know that it will measure 27” why don’t its model # is K27V? And why not with your other 2 models being used by my family members?

Then he finally said that ok we have TWO options. Either we will refund your money or exchange it with other model of 29” BUT AGAIN THIS WILL MEASURE 27”only. I told him that there is no problem with the model. I paid for 29 and I want 29 that’s it (which they don’t have). I also told him that I paid for 29” and you gave me 2”less – would you give me 31” or 34” model (2” more?).

He is just making me run around, never picks my phone and when I called from a different number he says that I am not in Delhi or in a meeting and hung-up my calls.

Can you people help me! 

Solution of your complaintThe most I can get of them as a penalty or a Bigger and a better model. 
ActionI will pull them in consumer court and will ensure that I will ask all my friends and family memebrs not to go with VIDEOCON. They are cheaters and will file a case against them 
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