I have purchased a HP LPG Gas Connection with 2 cylinders in the year of 2006 and in the month of may. This connection was allotted to me in the town of Gurajala, Guntur Dist. Recently our family is shifted to Hyderabad. we have made a request at the HP dealer in Gurajala, for that they have issued a transfer letter for the connection after returning the 2 cylinders and regulator. The same was submitted at the HP gas dealer , Ratna Gas Agencies in Kukatpally on 2nd September 2008 for which they have issued a reference number 3449. At the time of submitting the transfer letter they said that the connection will be provided within the next 10 days as oppose to 5 days it takes to transfer a connection with other dealers in twin cities area because of everything is done online. That was fine even if it takes five days more than other dealers to transfer, means i should get my connection be tansfered by 12th September 2008.
When I went there for the enquiry they said that it will take another week as they are not received any new gas regulators. Again went there after a week then they said still not received any new regulators for the transfers. I went there again in the first week of Oct 2008 that just before the Dassara festival., They said one of their employee went to the HP head office to collect the regulators once they received then they will inform the consumer and they promised that it will be provided immediately after the dasara festival. I went there again after the festival now they are saying that it will be provided on Monday 13th Oct. Now I fed up everytime personally going there and getting the same kind of answer so I thought it s better to phone them up and find out so i made a call and guess what got the same kind of reply that they said it will be provided on thursday the 16th Oct provided if they get any regulators from the HP Gas Head Office in Hyderabad.
It seems to be that I will never be able to get my connection transferred to this Kukatpally area. Another thing that they have several employees working in the office and have several phone connections working. If you want some information to find out over the phone they never answer your phone. Dont know why.
Is it not something that as soon as you got a transfer letter from a dealer the Head Office of HP should be notified that so and so gas connection is waiting for transfer. And immediately make available of his regulater to be given at another dealer as soon as the consumer requests it. we are not in those old days where you were carrying letters by bicycle or by walk. Now a days the communication is instant and every super organisaction such as HP is having the letest communication technologies for faster communication. Infact HP has already got these and proved by some other dealers where the transers has already took place within the 5 working days period.
Imagine a family with two little infants struggling for their daily food and milk to the infants. Cooking without an LPG gas connection. you have to go to a place where you buy your infant milk heated up properly, and a place where you get your food in packets.....so this was the daily routine since the last 40 days of my application to this gas dealer.
Solution of your complaint
The connection should be transfer immediately, infact connections were transferred within 5 working days of the appliation date from one HP gas dealer to Other HP gas dealer.