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Complaint Details


Posted byK.Bindusaran 
Organization / Product Details
Organization Name
View all Complaints against this organization
Organization e-Mail 
Product/Service DescriptionMigration from postpaid to pre-paid
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeePrajesh Customer care executive and the Nodal officer, Chennai 
Complaint Details

Paid my outstanding due on my pre-paid account, as on date of applying for a switchover to pre-paid account. Based on this received my SIM Card and also received a confirmatory message from Airtel that the pre-paid would be activated in 9 working hours. Till date, they have not activated the pre-paid. Subsequentto the receipt of my pre-paid card, I had to forego all my calls because of the physical prsence of the unactivated pre-paid card in my mobile. So, I had no other recourse except to use my post paid account again. Now, they are asking me to pay the dues on my post-paid account, in order to activate the pre-paid account. I have made it clear to them that I want to switch over from their post-paid account because of their dubious billing, in the post paid account.  

Solution of your complaintSwitch over my account to pre-paid at the earliest. since my prime reason for changing to pre-paid is because oftheir dubious billing in the post-paid account, they ought to waive off a part of their billing for the delayed period between my post paid to prepaid account switchover. Ask them to take a hard look at all their Customer service executives abilities. Most of them, i guess, seem to have been picked up off the street. 
Actiona) Not use the SIM and not pay the bill. Let them do the running around in trying to get their payment. b)Get an alternative operator i.e. BSNL because they do not have any vested interest in dubious billing Even if so, the money goes to the Government rather than to sunil Mittal & co. c) Form a group of people with problems, relating to airtel service and jointly file a consumer complaint. d) Shout from the rooftops. Since I am a general purpose consultant, dissuade people from going in for Airtel. 
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