I purchased BigTV on 20-Sep-2008 from Indira Nagar Reliance web world in Bangalore. I raised work order for installation and installation was started after 10pm on 25-Sep-2008. The remote control came with the set-top-box was not working and engineer asked me to check with the store where I purchased. When I went to Indira nagar on 28-Sep-2008 they asked me to report to Big TV customer care. I registered a complaint there but some one in customer support registered a wrong complaint. When I followed up again, I registered a new complaint for remote control issue. My complaint no is. 76962000. From then, Iím following up with Big TV customer care but they simply saying that they have sent mail to some one and my complaint is in resolution state and it will be resolved by tomorrow. So far so many tomorrows are gone. Then, I went to Indira Nagar Reliance web world in Bangalore, they told they canít do anything; I have to follow-up with Big TV customer care only. They gave me a local headís contact no. but that number is either switched off or not at all picking up the call. His name is Arun and his number is 9343548366. I spent lot of money in calling Big TV customer care every day but all went vain.