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Complaint Details

Kenstar India Ltd

Posted byAshwin S Rao 
Organization / Product Details
Organization Name
Kenstar India Ltd
Organization e-Mail 
Product/Service DescriptionKenstar W.M F/A TOP LOADING 5KG LF210
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintProduct Durability 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeMr. Balaji, Mr. Shridhar 
Complaint Details

The machine used to vibrate too much during spinning. The vibration used to be too violent during the start and end of the spinning. After these complaints (listed below) and waiting for 8 months, finally it was rectified, only to give a new problem.
1st complaint – 14th Jan, 2008 Complaint Number lost.
2nd complaint – 18th / 19th April, 2008 Complaint Number – 1600064710
3rd complaint – b/w 27th & 30th May, 2008 Complaint Number – 9a00285270021
4th complaint – in the month of July’ 2008, Complaint Number – 9a00287170027
Now the new problem is that instead of the 4 spins that it used to perform (3 during washing & 1 final spin) it is performing only 3 spins. The 2nd spin is being skipped. This has started ever since I got the machine back from the service centre in the month of August. For this problem I initially contacted the service personals, but no one responded properly and hence I lodged one more complaint on 1st Oct, 2008 – Complaint No – 9a0020810010028. One Mr.Anbu visited our house and found the problem, but no solution. Also the lever present at the bottom, provided for using base wheels for moving the machine has been lost by the service centre people during the repair at the service centre and that has been not replaced. Even the higher authorities that I have contacted are not responding properly. Each time a new phone number is given to be contacted.
I have completely lost faith that the machine will ever be repaired. And hence I demand a new machine be provided, for which I have already contacted Mr. Balaji and Mr.Shridhar. But again, no proper response.

Solution of your complaintI demand a new machine be provided in place of this faulty machine. 
ActionDrag them to the consumer court. 
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