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Complaint Details
Pending

P.S.Bandyopadhyay

Posted byPartha Sarathi Bandyopadhyay 
Organization / Product Details
Organization Name
P.S.Bandyopadhyay
Organization e-Mailsudeshna_ab@yahoo.co.in 
Product/Service Description
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintQuality 
Complaint Rating5(in a scale of 1 to 10)
Name of the Company Employee 
Complaint Details

I purchased the audio system in May 2005. Within a month of my purchsing the DVD started gining problem. I reported to Gramo Radio House, Barrackpore,Kolkata700120 from where I had purchased the system regarding the problem and asked to replace the system with a new one. Then from local Sony service centre sent their service engineer and replaced the lens. On 28.10.2007 again DVD was not functioning. I reproted the same and again the lens was replaced with a new one at a cost of Rs3941/- on 24.11.07. Again the DVD statred malfunctioning since 04.10.2008. On examination by service engineer of Sony it has been reported that the lens is required to be replace with a new one. 

Solution of your complaintTo replace the Audio system with a new one. 
ActionI will bring the matter to the highest authority of the company to bring the quality system as per customers expectation. 
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