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Complaint Details

Scotts Roofing & Siding

Posted byWilliam Stafford 
Organization / Product Details
Organization Name
Scotts Roofing & Siding
Product/Service DescriptionNew Roof
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintReliability 
Complaint Rating9(in a scale of 1 to 10)
Name of the Company EmployeeScott Bennett 
Complaint Details

On December 4th, 2002, Scotts Roofing & Siding, Inc. replaced the roof on our house in South Orange, New Jersey. Within a week, we noticed water leaking into the house, as well as several problems with the appearance of the shingles. Scott Bennett, the company owner, was notified via phone calls, faxes, e-mails, and certified mail of these problems on five different occasions. On October 27th, 2003, Mr. Bennett responded with a written admission that the roof had been applied incorrectly. He agreed to replace it and correct all of the problems. It took until July 6th, 2004, for Mr. Bennett to keep his promise and re-do the roof. On September 7th, 2004, we advised Mr. Bennett in writing that the new roof continues to leak, and that there appears to be damage done to the edging and the soffits of the house. Also, he left us without gutters for nearly a week during heavy rainstorms. This caused extensive water damage to our walls and floors, and eroded the soil and plantings around the exterior of our house. On September 27th, 2004, we sent Mr. Bennett an e-mail with attached photographs of the damaged areas. Following three more notifications, Mr. Bennett stopped by on October 7th, 2004 to assure us that everything would be corrected. That is the last time we have heard from him. Since then, we have had to spend considerable money hiring lawyers and engineers to document the damage and pursue repairs. The eighteen months of rain, snow, and squirrels on our open soffits and crumbling roof have caused severe damage to our interior walls, trim, and floors. We believe also that the interior mold growth from the water intrusion may pose a health hazard to our child as well as to us. Our contract with Scott’s Roofing and Siding, Inc. contained a Workmanship Guaranty that has been breached beyond any stretch of the imagination. Much of this last year has been spent trying to recover some of our losses from his insurance company, however it seems that he actually had brief policies with three insurance companies during the term of the damage. After many months of calls, faxes, and meetings with adjusters and engineers, a cyclical patterned emerged in which each insurance company passed the buck to another company to handle the claim. We are left with no compensation, and damages that reach far beyond a new roof. My wife and I are heartbroken over the aggravation, pain, and financial hardship that this has caused. Mr. Bennett was paid promptly, in full, more than four years ago. His promises were fraudulent, and our house is a mess as a result of his dangerously shoddy workmanship. 

Solution of your complaintPossible settlement with company 
ActionFile legal complaint 
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