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Maruti Udyog Ltd

Posted byAJITH G 
Organization / Product Details
Organization Name
Maruti Udyog Ltd
View all Complaints against this organization
Organization e-Mailvijipillai@yahoo.com 
Product/Service DescriptionMaruti Swift Dzire Vdi
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating8(in a scale of 1 to 10)
Name of the Company EmployeeRegional Manager - Kerala 
Complaint Details

I booked Swift Dzire @ Indus Motors, Cochin in April 2008 and I was assured the delivery within 5 months, which I understand as I am one among many who “desire” to own this swift model. Please also note that I was upgrading my existing 3 years old Swift for this new model. I did a mistake of not following up for first five months about the status. I was shocked to listen another 4 months probable waiting period when I checked the status in August. Many advised me to do a serious follow up as there are incidents of shifting priorities of confirmed bookings for better margins at many dealer places. When enquired about my number going low in priority list, I was given a funny story – the sales executive who took my booking was resigned, and there were nobody to follow up my booking to get the priority. After that I keep on tracking my booking status, tried putting pressure from all known sources, finally I was advised to keep the finance ready as the vehicle will be delivered within a weeks time – this happened September last week. I had a tough time to get the loan approved from a nationalised bank within a week, but could get the DD ready in my hand. But it was only waiting after that, every day speaking to the sales manager in Indus Motors to hear that the vehicle is yet to come. On 6th October, I made an effort to talk to the concerned people in relevant department, they told me that it is despatched on 20th septemebr, and gave me the dispatch details.I am told that the dispatch is made thru ship (from Goregaon?!!!), and that’s the reason for delay. They made it very clear that they are not responsible for this delay, and neither they nor Maruti people can give me the status of the shipment and when the vehicle will be delivered.

And the latest - today’s news - is that the vehicle just arrived their dock yard, but without the keys..!!! I am again asked to wait some more days till they make alternate arrangements/ get fresh set of keys from Maruti. I am really scared how long that is going to take… will come in another ship.??.!!

Probably my plight is not a matter of concern to your dealer, but I wonder whether Maruti approach it with the same attitude. I am sitting with the DD for the amount, paying the interest; gone the auspicious time I wanted to take the delivery, I better should have checked with the astrologer first on the status of shipment.

Who is responsible for the whole thing? Is it only my fate or can I confidently approach Maruti for a proper response? Really your dealer does not have any responsibility on the whole issue? I expected somebody from their office to speak to me atleast once in a month after my booking is made, to update the status. Or is it because they pushed down my priority number for other bookings that are “properly followed up”? As a satisfied owner of Swift (bought from Popular) for the last three years, I am really sad by the way your Dealer handled this case. I made an attempt to check with Maruti Regional Office in Kochi, and after many attempts could speak to the regional manager there. His only reaction was that it is unfortunate that it happened in this manner, and he promised me to call back by evening to update on status of delivery, and why INDUS delayed it so much. Now its almost a week I spoke to that gentleman, no update so far, and all my attempts to contact him again went in vain.

IAM YET TO GET THE DELIVERY OF THE VEHICLE - SAD BY THE IRRESPONSIBLE ATTITUDE OF MARUTI DELAER, BUT SHOCKED BY THE IRRESPONSIBLE MARUTI OFFICIAL AT KOCHI..!!!

Please help me to get my questions answered.

AJITH G
09341968491
 

Solution of your complaintATLEAST A TIMELY RESPONSE AND CUSTOMER FRIENDLY ATTITUDE?? 
ActionI WONDER WHETHER I CAN DO ANYTHING..??? THAN ADVISING PEOPLE ABOUT MY EXPERIENCE WITH MARUTI..! 
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