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Kingfisher Airlines Ltd

Posted byBhushan Desai 
Organization / Product Details
Organization Name
Kingfisher Airlines Ltd
Organization e-Mailxxx@xxx.com 
Product/Service DescriptionKingfisher Red Service, return ticket booking Bangalore- Ahmedabad- bangalore
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintPerformance 
Complaint Rating7(in a scale of 1 to 10)
Name of the Company EmployeeThrough website 
Complaint Details

Unrealistic flight cancellations, lack of proper communication of the sudden change and mental harassment and waste of time, energy and money due to such sudden changes.

- The ticket was booked on 30/08/08 for Direct connectivity of Bangalore- Ahmedabad- Bangalore
- I got information from my friend in Airline Industry on 14/10/08 that the flights I have booked have got cancelled.
- I checked with customer care on 15/10/08 (there was no call received from the service provider) and the customer service executive confirmed the change.
- Up on checking the alternative route, I was provided booking in flight IT 3421, which was now Bangalore- Pune- Ahmedabad leaving Bangalore at 4 PM on 27.10.08
- While I got by Ahmedabad- Bangalore booking cancelled as there was no suitable option available
- On 21/10/08, I had got a call from Kingfisher Executive, informing that the alternative flight IT 3421 is also cancelled and they will return the full payment.

I have to make sudden changes in the the travel plan, have booked another low cost airline with higher fare, as I have no other option even if my visit plan was preplanned.

There is a sheer waste of time, energy and even money, in the whole cycle of booking, cancellation, re-booking, cancellation and booking with new service provider.
 

Solution of your complaintI should be reimbursed the additional amout Im paying to other service provider by buying the ticket just a week before the travel. I lost that opportunity of best fare even if I had planned my travel more than 60 days before. I should be paid severence charges of Rs. 10, 000 for the sheer waste of time, energy and even money, in the whole cycle of booking, cancellation, re-booking, cancellation and booking with new service provider. 
ActionI would file the offical complaint in Consumer Court 
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