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Complaint Details
Pending

Kenstar

Posted byKrishna Kumar 
Organization / Product Details
Organization Name
Kenstar
Organization e-Mail 
Product/Service DescriptionKenstar Microwave Oven OM 25 DCE BIll No 564001
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeJagdish 
Complaint Details

I Purchased this Kenstart Oven from 'Next' the retail shop in Ahmedabad on 16th October. During the intraction with them they promised that Kenstar engineer will come to our place within 48 hours and install it. I specifically requested that the person should come in the evening after 7 Pm in weekdays. This was agreed and they told us that they will put it up in their request to Kenstar.Nobody called us for 5 days. About two days back I got a call from 9824303917 saying that he wants to come to install it and give us a training. It was afternoon so again I requested that he come in the evening which he refused. Again yesterday I got a call from the same number stating that he wants to come in the afternoon. I again requested him to come in the evening which he was not ready to however he promised that he will come today 26th October Sunday Morning after giving a call. Since he did not call up I gave him a call and a Person named Jagdish picked up the call. When I told him somebody was supposed to come today he flatly refused saying that It is holiday today. I am trying calling up "Next" and the service numbers but none of the numbers are working and infact have changed. 

Solution of your complaintThe Company must take back the Oven 
ActionFile a Criminal complaint and go the Customer Grievance cell for adequate Compensation 
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