I had bought Videocon color television Model CTV VID-29 CTVK29 3084 on Aug 30,2008 from Next retail showroom, Murbad Road, Kalyan(w). It stopped working on October 14,2008. I registered complaint on the same day at Next retail Showroom.
my Complaint number is 810140018. Technician had visited on Oct 16,2008 at my home and had taken Television board to service center. He again came to place that board into my television on Oct 18,2008 but after attaching board he came to know that problem was not solved and TV was not working even after second visit. He claimed that circuit was burnt because of lightening despite the fact that complaint was lodged on the same day the problem occurred when sky was dry and there was no rains at all.
Now the Videocon Dealer (Agra Road Kalyan) Mr Hopale is saying unethically that if you want this get repaired then pay Rs. 4000 or wait infinitely to get repair for free.
His technician is not so technically sound to analyze the problem in my TV. If it was lightening case then his technician should have noticed in first visit. Why he took 4 days to come to conclusion that it is a lightening case, Since he was not able to analyze the cause he is just describing it as lightening case without any proper reason.
This is pathetic experience with Videocon on the eve of Diwali.
I also have complaint against Next outlet as following up with Videocon is their job as I had bought from them and they had committed for service. Next is not at all helping me in this case proactively.
One of the Next employee had also commented that why did you buy Videocon these are cheap and thatís why doesnít work after few days.I donít have any proof of this but this is dangerous comment I had received over the phone while doing follow ups. If someone just track my calls from AirTel then one would get its proof.