|Posted by||vipul joshi |
|Organization / Product Details|
|Organization e-Mailfirstname.lastname@example.org |
|Product/Service Description||tata indigo cs ls dicor|
|Warranty Status||Under Warranty.|
|Reason for Complaint||Customer Service |
|Complaint Rating||10(in a scale of 1 to 10)|
|Name of the Company Employee||mr prem/mr jairaj/mr vijayraghvan |
Sir , I am an Indian Air Force Officer and i booked a
car from tata motors through canteen stores department(csd) in sep 08 for
which i got the purchase order on 15 sep 08.
Since then i have been regularly contacting my dealer for tata in
coimbatore M/s Tafe Access Ltd regarding my car delivery but to my
disappointment they are not giving me any relevant information about my
car.Such is the state that they are not even picking my calls and even
tata customer care dept is indifferent to my grieviences. Whe I went
personally to the dealer I was given no attention at all and the manner in
which the sales executives were talking to me was anything but civilised
and not at all customer friendly. It is now 46 days since I got my
purchase order after full payment of money and still there seems to be no
respite to the harrassment caused by the tata employees to me and my
family. It is requested that this matter may be raised at appropriate
level and justice be done to me.
Consequences : 1. I have taken a loan of four lakhs to buy this car @10%
for which the recovery has already started since last month and i am still
not in possession of my car.
2. The mental harrassment caused by tata motors to me is irrepairable and
their customer care culture should be exposed to the public and all those
who are giving it a thought to be tata customers.
|Solution of your complaint||the quick delivery of my vehicle with all its accessories will solve the problem along with the apology from tata employees for the financial loss and mental harrasment caused to me. |
|Action||I intend to file a case in consumer court and also lodge an fir for misconduct and corrupt practices with police.. |