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Complaint Details

Self Employed Medical

Posted byRustom Patel 
Organization / Product Details
Organization Name
Self Employed Medical
Product/Service Description
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeFedEx Lisbon Portugal Tel 351 229408951 
Complaint Details

27 October 2008
Rustom Patel
Lisbon, Portugal
Tel 351 214300405
Mob 351 936734919

Dear Sirs,
I lodged a complaint re: FedEx Shoddy service on 24 October 2008. The below three e-mails are self explanatory. A FedEx representatitive will be contacting me? No one has as yet.
Yours truly
Rustom Patel

October 25, 2008
> Dear Rustom Patel:
> Thank you for taking the time to contact us.
> I apologize, but you have reached FedEx Office Customer Relations, and
> we do not have the ability to assist you with your request. Your
> inquiry is one that will need to be addressed by a FedEx shipping
> representative.
> For your convenience, I have forwarded your inquiry to
> A FedEx representative will be contacting you
> shortly to address your questions or concerns. Please feel free to
> contact them directly by dialing 1-800-GO-FEDEX (1-800-463-3339).
> Thank you again for writing.
> David Borges
> Customer Relations

----- Original Message -----
Sent: Friday, October 24, 2008 10:43 PM
Subject: Re: Shoddy Service Complaint

> Thank you for contacting FedEx Kinko's! Your comments are extremely
> important to us as they help us to improve our products and services.
> Every email we receive is reviewed and in most instances responded to
> within 48 hours. You may also contact one of our customer service
> professionals at 1-800-254-6567, 24-hours a day.
> Please note if your email is regarding the change or cancellation of an
> online order we encourage you to contact us at our toll-free number listed
> above in order for us to provide you with immediate assistance.
> Thank you again for taking the time to contact us, we sincerely appreciate
> your business.
> Best regards,
> FedEx Kinko's Customer Relations

----- Original Message -----
From: Rustom
Sent: Friday, October 24, 2008 11:42 PM
Subject: Shoddy Service Complaint

24 October 2008
Rustom P Patel
Prt Fernando Namora
nē4 / 6dē
2745 768 Portugal
351 214300405
351 936734919


Dear Sirs,

I wish to register a complaint.

On afternoon of Thursday 23 October I telephoned -229408951- your FedEx office at Lisbon. I spoke to a Ms Carla Rocha who had attended to me earlier on 5 September 2008 and again on 9 September 2008 - my nē Cont 503271667. I arranged with her for a package/envelope to be collected on the afternoon of Friday 24 October to be sent to Mumbai India. I had expressed the urgency of the said delivery and was assured that it will be attended to and shall be collected any time between 14 to 18 hours on Friday 24 October. I remained at the above address at Massama from 13 hour. Around 18.30 I telephoned FedEx Lisbon and a Mr Roger attended my call. Mr Roger confirmed that they had note of my collection request and the collection will take place as arranged but it was little delayed. At around 19.45 I telephoned FedEx again, but the office had closed for the week end. I waited till 21.45 hoping the pickup will arrive. I then rang your International customer service at 0018082546567. I explained my complaint and I was put through to your International shipping representative, a Ms Maureen Johnson. I explained the above complaint to Ms Johnson and requested her to take note and see that my complaint is placed before the proper authorities. She agreed to do so. I have been placed in a difficult and an embarrassing position as these were legal papers that I was to send to India.

Portuguese time referred to above is five hours ahead of you EST.

Hoping for an early reply.

Yours truly
Rustom Patel

Solution of your complaintAn explanation and not mundane excuses. My legal papers have to be delivered in time. If on 24 October afternoon your office instead of misleading me had said they could not do the pick up I would have sent the papers by Blue Post which would have reached the destination by 29 October at less then one tenth of the price you charge. I would have saved money as well legal delay. 
ActionWhat would you do in my case? 
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