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Complaint Details
Pending

Maruti Udyog Ltd

Posted byNaveen Jain 
Organization / Product Details
Organization Name
Maruti Udyog Ltd
View all Complaints against this organization
Organization e-Mail 
Product/Service DescriptionEsteem Top Model - Mannual Transmission -
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintPerformance 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeDifferent persons with different names 
Complaint Details

matter is still pending
naveen jain

----- Original Message -----
From: "Naveen Jain"
To:
Sent: Sunday, October 19, 2008 3:31 PM
Subject: Re: HT20080913_0000000083 Enquiry About Service/Problem in Vehicle


> Dear Sir,
> I lodged my complaint and more than one month has finished and you have
> done nothing and not started taking any action so far. A compnay like
> Maruti, the poineers in car manufacturing, is so helpless to overcome the
> problem in my car manufactured by you.
> Pls see if any thing can be done or else i take some other remidies.
> thanks
> naveen jain
>
> ----- Original Message -----
> From: "Naveen Jain"
> To:
> Sent: Friday, September 26, 2008 10:42 PM
> Subject: Re: HT20080913_0000000083 Enquiry About Service/Problem in
> Vehicle
>
>
>> Dear Sir
>> I am surprised that the matter is still pending and getting no attention
>> at your end.
>> thanks
>> naveen jain
>> ----- Original Message -----
>> From:
>> To:
>> Sent: Monday, September 22, 2008 12:21 AM
>> Subject: Re: HT20080913_0000000083 Enquiry About Service/Problem in
>> Vehicle
>>
>>
>> Please include the following line in all replies.
>> Tracking number: HT20080913_0000000083
>>
>> Dear Mr. Jain,
>>
>> This is with the reference to your e-mail dated 20/09/2008.
>>
>> At the outset we are thankful to you to take out some time from your busy
>> schedule to give us your valuable feedback about the performance of your
>> vehicle and we regret for the inconvenience caused to you.
>>
>> Through a copy of this letter we are asking our Regional Service Team
>> posted at Delhi as well as our Service Division at Gurgaon for further
>> necessary action. The contact address of our Regional Office Service is
>> given below:-
>>
>> MSIL,
>> 6th Floor,
>> Hansalya Building,
>> 15 Barakhamba Road,
>> New Delhi-110001
>> 011-23325329/5369
>> Assuring you our best services at all times.
>>
>> Please feel free to revert in case of any query or clarification.
>>
>> Regards,
>>
>> ANY TIME MARUTI
>>
>> (Call- 9910202020 or Toll Free-1800 1800 180)
>> International Toll Free Numbers:
>> 1866 527 5698 (From USA and Canada)
>>
>> 0800 0852247 (From UK)
>> Please visit us at
>> 005
>> ======================
>> -----Original Message-----
>> From: "naveen jain" >> Sent: Sep 20, 2008 4:26:17 PM IST
>> To: >>
>> Dear Sir
>> I am sorroy so far I have not received any response from your side
>> pls look into the matter urgently
>> thanks
>> naveen jain
>> ======================
>> ----- Original Message -----
>> From: >> To: >> Sent: Sunday, September 14, 2008 11:16 PM
>> Subject: Re: HT20080913_0000000083 Enquiry About Service/Problem in
>> Vehicle
>>
>>
>> Please include the following line in all replies.
>> Tracking number: HT20080913_0000000083
>>
>> Dear Mr. Jain,
>>
>> Thank you for visiting our website.
>>
>> We regret the inconvenience caused to you and are immediately forwarding
>> your issue to the concerned department. You will hear from us soon.
>>
>> Please feel free to revert in case of any query or clarification.
>>
>> Regards,
>>
>> ANY TIME MARUTI
>> (Call- 9910202020 or Toll Free-1800 1800 180)
>> International Toll Free Numbers:
>> 1866 527 5698 (From USA and Canada)
>> 0800 0852247 (From UK)
>> Please visit us at >> SE-N1U
>> 008
>> =========================
>> -----Original Message-----
>> From: NAVEEN JAIN >> Sent: Sep 14, 2008 10:16:57 PM IST
>> To: contact@maruti.co.in
>>
>> Sir,
>> the car was serviced at rohan motors, sector 1, Noida just 3-4 days
>> before,
>> they in turn sent the car to vipul motors at Noida itself
>> thanks
>> naveen jain
>>
>> =========================
>> Please include the following line in all replies.
>> Tracking number: HT20080913_0000000083
>>
>> Dear Mr. Jain,
>>
>> Thank you for visiting our website.
>>
>> We regret the inconvenience caused to you, However we request you to
>> kindly
>> send us the Name, exact location or code of the Maruti Authorised Service
>> Station or Dealer from where you get the last car serviced. This will
>> help
>> us to resolve your issue at the earliest.
>>
>> Please feel free to revert in case of any query or clarification.
>>
>> Regards,
>> ANY TIME MARUTI
>> (Call- 9910202020 or Toll Free-1800 1800 180)
>> International Toll Free Numbers:
>> 1866 527 5698 (From USA and Canada)
>> 0800 0852247 (From UK)
>> Please Visit us at >> 009
>> ============================
>> -----Original Message-----
>> From: >> Sent: Sep 13, 2008 12:00:36 PM IST
>> To: >>
>> >> Dear Admin,
>> NAVEEN JAIN has posted enquiry
>> Name NAVEEN JAIN
>> Email njainfca@yahoo.co.in
>> Address 103 CHOPRA COMPLEX , PREET VIHAR,
>> City NEW DELHI
>> State DELHI
>> PinCode 110092
>> Phone Number 9899404860
>> Model Maruti Esteem
>> Registration Number DL7CH1123
>> Enquiry About Service/Problem in Vehicle
>> Enquiry
>> Esteem purchased in May 2007 with the understanding that the avg. in the
>> city will be 12-14 and on the highway 16-18 kmpl (from Bagga Link
>> Motors, Delhi) Car No. DL 7CH 1123, CHASIS 478287 ENGINE 358071 (ESTEEM
>> VXI BS-III) Since beginning it is approx. 8 kmpl. 1st, 2nd and then 3rd
>> svc completed and every time I was given to understand that avg. will be
>> ok in next service. (at Bagga Link Moters, Delhi) Now in last one month
>> two times the car is being sent to Rohan Motors, Noida for running
>> repair - KPL Test. But there is no improvement. This time they say (Mr.
>> Iqubal of Maruti Company) that this is the standard that Esteem can not
>> go beyond 8 kmpl in the city, than how Bagga assured me that it would be
>> 12-14 within the city. In the meantime, Bagga has changed once the
>> complete cultch and pressure plate within warranty. In the above
>> circumstances, I have no choice but to go for change of the Car for some
>> other non-Maruti vehicle and not to opt any Maruti Vehicle in the
>> future. Pls. advise. Thanks Naveen Jain Chartered Accountant 98994-04860
>> Thanks & Regards,
>> NAVEEN JAIN
>> >>
>>
>>
>>
>>
>>
>>

>
 

Solution of your complainti cant say as this is the big company and donot care after sale 
Actionif the vehicle is defective should be replaced 
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